Overview

Developing an ability to acknowledge, appreciate and understand different points of view to our own adds dimension to our own version of reality.

As a manager, your ability to acknowledge different perspectives either within your team, in client conversations or with colleagues across business functions will provide you with a more well-rounded understanding of the subject and motivations of the respective stakeholders.

Objectives

By the end of the course, learners will be able to:

• Recognise the importance of understanding different opinions, their significance and how they provide an opportunity to develop a better organisation and team culture;
• Evaluate what happens when you do not consider other viewpoints when making decisions;
• Review why having a diverse network that challenges conventional thinking and attitudes is important to effectively manage relationships;
• Demonstrate how to proactively manage pressure and recognise the impact of stress when making decisions;
• Practise how to develop mental toughness and resilience;