Course Overview

This module will teach you about upselling, how to effectively upsell to customers and how to understand your customers' needs. You will also learn about the importance of understanding your customers' needs and some techniques for doing so, as well as exploring potential objections customers may have to upselling and how to overcome them. This will allow you to sell to your customers more effectively and in a more personalised, relatable manner.

Key Learning Outcomes

• Understanding the Art of Upselling
• Upselling and Understanding Customer Needs
• Top Tips for Effective Upselling
• Overcoming Objections to Upselling

Who will Benefit

This module will benefit salespeople who wish to understand and improve their upselling skills.

Approach

Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.