Course Overview

The delegate will learn how to appreciate the difference in personality types and select a communication style accordingly. 

Learning Outcomes

By the end of this module the delegate can: 

• Describe personality type theory and use it to categorise customers 
• Predict how different personalities will behave in a sales situation 
• Define a customer's personality type quickly using verbal and non-verbal clues 
• Adapt behaviour to build more rapport

Who Would Benefit

This module will benefit anyone in a sales role. This module helps salespeople to develop an adaptive approach to maximise the effectiveness of their relationships and interactions.

Approach

Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.