Course Overview

Do you want to understand the nature of workplace conflicts? Would you like to better appreciate how workplace conflicts can affect your business? Do you need help learning how to manage organisational conflict? If so, this is the course for you!

With the increasing cost of conflict in the workplace, new and seasoned business owners learn to manage and resolve disputes as they occur. As you will learn in this course, problems happen for many reasons, including personality differences and ambiguous role descriptions. The best manager can remain unbiased and professional when dealing with such cases to minimise the negative impact and highlight the positive effects of conflict.

This course will show you how to pinpoint disagreements and apply the right solution to solve them efficiently while promoting team cohesion. It is designed to empower you with the knowledge and practical skills necessary to understand, manage and resolve workplace conflicts. Whether you're a manager seeking to uncover the root causes of conflict, a business owner concerned about the impact of conflict on your company, an entrepreneur in need of effective conflict management strategies, a leader looking to enhance your conflict resolution skills, a senior employee aiming to prevent conflicts or a professional striving to improve your company's culture, this course is tailored to meet your needs.

During the course of short video-based lectures, you will gain invaluable insights and practical techniques to enhance your communication abilities as a manager. You will explore the various factors that contribute to conflict within organisations and discover how it affects company performance. By delving into proven conflict resolution strategies, you will gain the confidence and ability to mediate disputes, negotiate resolutions and foster constructive dialogue among team members. You will also learn proactive techniques to prevent conflicts from escalating and create a positive work environment that promotes open communication and collaboration. A strong emphasis will be placed on enhancing your communication skills, including active listening, assertiveness and providing constructive feedback. These skills are crucial for navigating challenging conversations and fostering understanding and empathy among colleagues.

Additionally, you will gain insights into the vital role of organisational culture in conflict management and learn how to cultivate a supportive and inclusive work environment that values diversity and encourages teamwork. Through engaging case studies, simulations and role-playing exercises, you will have ample opportunities to apply your learning in realistic scenarios. This practical approach will allow you to develop the necessary conflict management skills and build confidence in handling a wide range of conflict situations.

By the end of this course, you will be equipped with the knowledge and tools to effectively address workplace conflicts, contribute to a harmonious work environment and foster a positive company culture. Whether you are a seasoned manager or a professional looking to make a positive impact, this course will equip you with the essential skills to navigate conflicts successfully and drive organisational success.

What You Will Learn

• Predict conflict in the workplace
• Navigate examples of workplace disagreements
• Examine how disputes can lead to positive changes
• Analyse common reasons for hostility in the workplace
• Develop practical ways friction can be dealt with

Who Is The Course For?

• Managers who want to understand what causes workplace conflict
• Business owners who are concerned about the effect that conflict is having on their company
• Entrepreneurs who want to learn the different ways that conflict can be managed
• Leaders who want to enhance their conflict resolution skills
• Senior employees who want to learn how to prevent conflict
• Professionals looking to improve their company's culture