Overview

Results are achieved through people. This module looks at the essential elements of managing performance effectively. It explores what impacts and contributes to an individual’s level of performance and sets out those models and processes a manager can use to ensure their people can, and do, reach their goals.

Objectives

By the end of the course, trainees will be able to:

• Set clear, unambiguous standards, goals and objectives for individuals and teams
• Identify key performance indicators for your organisation and your team
• Plan, Do and Review performance
• Communicate appropriate feedback to staff in a timely and constructive manner
• Use an assertive and consistent approach when dealing with under performance

Topics

• The key components for managing performance
• How to set performance standards
• How to acknowledge good performance
• The process required to effectively manage poor performance
• How to hold performance discussions, and
• What is expected of you as a manager