Course Overview

NOTE: This Fast Track course on Managing Difficult Employees includes the content from our two Bite-Sized courses:

• Managing Difficult Employees Level 1
• Managing Difficult Employees Level 2

It also includes additional Intro and Wrap Up units, and an Assessment Test.

This course has been designed to help anyone who manages staff to deal with the difficult employees that make life more difficult than necessary, and in a positive and productive way.

First we show you the most common types of Deflectors - that's people who don't share your ideas of team effort, and whose lack of dedication can only sap the strength of your team. Then we move on to Non-Team Players. These people may contribute, but they also have their own personal agendas.
Next, it's Negative Personalities: how to prevent the different types of these people from dragging down your team's morale.

Finally, it's Trouble Makers. Here, we don't mean the types of outright rebels who can be dealt with through a disciplinary process, but the more insidious type, who work away from your gaze and sow discontent and disorder. They can often be beaten quite easily!

You should find many ideas in this course to help you, now and in the future, to take situations that often feel frustrating and turn them into positive outcomes.

Course Objectives:

After taking this short course, you'll be able to:

• Identify difficult employee types
• Use strategies to manage DEFLECTORS
• Use strategies to manage NON-TEAM PLAYERS
• Use strategies to manage NEGATIVE PERSONALITIES
• Use strategies to manage TROUBLE MAKERS
• Apply these strategies to problems you may have at the moment

Course Outline

• Module Introduction & Workbook Download
• Why Are People Difficult?
• Managing DEFLECTORS
• Managing NON-TEAM PLAYERS
• Managing NEGATIVE PERSONALITIES 
• Managing TROUBLE MAKERS
• Solving Your Problems
• Key Takeaways
• Module Test
• Course Wrap Up
• [NOTE: An interactive workbook is provided to support your learning]

Target Audience:

Most employees are absolutely fine, and some are great! But there's often a small contingent who cause more trouble than the rest combined, and who present problems because their actions are often minor, or "under the radar" - but their effect is negative, long term ... and destabilizing.

This course has been created to solve this problem! It's written by people with many years of experience in handling these situations, and every one of our many scenarios has solutions that have been used - with success - in real life. It's also deliberately structured so that you can use it to address the difficult people you need to deal with right now.

And of course, you can use its lessons as a permanent guide to managing difficult people for many years to come!