Course Overview

People make decisions every day at work that influence quality, customer experience and outcomes. It's normal to move quickly, rely on experience or assume something has already been checked. Using a critical mindset helps ensure work is accurate and robust, improves processes and encourages fresh thinking. This supports your organisation to move forward confidently.

This course will help you build skills in decision clarity, decision-making and strategic thinking. You'll explore practical ways to question assumptions, assess information and apply quality assurance principles. Through simple tools and realistic scenarios, you'll build confidence in making better, more informed decisions in your day-to-day work.

Learning Objectives:

By completing this course, you will be able to:

• Analyse information, evaluate arguments and make confident decisions using evidence and logic
• Apply critical questioning to challenge assumptions and strengthen quality-related decisions
• Identify quality risks across the product or service lifecycle and recognise where failures are most likely to occur
• Outline key quality assurance principles and explain how they support consistent, high-standard outcomes
• Recognise how regulatory expectations and organisational standards influence quality practices and outcomes