Course Overview

Strong teams don't just react to challenges; they're ready for them. In any role or industry, knowing how to recognise and respond to a crisis can protect people, operations and reputation. This course focuses on the types of crises you might encounter in your day-to-day work, so you can spot early warning signs and understand why preparation and clear roles are important.

This course will help you build skills in leadership, communication and decision-making. You'll learn how to respond under pressure, make informed decisions and communicate clearly. You'll also learn how to support recovery, reduce impact and strengthen team resilience.

Learning Objectives:

By completing this course, you will be able to:

• Identify what a business crisis is and recognise warning signs early
• Explain roles in a crisis team and why a crisis management plan matters
• Apply a structured approach to decision-making, communication and leadership during a crisis
• Outline key behaviours for leading under pressure, including managing emotions, acting on incomplete information and communicating clearly
• Describe how to recover from a crisis, minimise the impact, and build resilience in your team