Course Overview

Chairing a Grievance Meeting can be daunting so this elearning video course shows, with a video and interactive material, how to lead the meeting, techniques to use during, and highlights the legal compliance issues you should be aware of.

The short e-learning video and interactive content should give you the confidence to lead that important meeting to get the best result possible result.

Course Objectives

• Identify the best approach to get a constructive outcome for all
• Identify actions to be legally compliant
• Question and listen effectively
• Clarify the level of care needed to find the right solution

Duration

20 minutes including one video clip