Course Overview

The desk or counter area is one of the most significant risk hotspots in retail and hospitality locations. This course equips learners to secure this area from criminal activity.

By exploring a series of animated workplace environments, learners gain a new perspective on the counter area, developing stronger situational awareness and acquiring key security know-how. The course sets out best practice for a range of common scenarios.

Course Objectives

• Storing equipment, paperwork and stock
• Accessing the safe
• Securing entrances to the counter area
• Securing windows which overlook the counter area

The course takes around 10 minutes to complete, and includes a multiple-choice assessment to test learners’ understanding of the content.

“Desk and Counter Security” forms part of the Security for Retail & Hospitality Staff series. Designed to improve workplace safety and reduce the risk of criminal activity, the series provides targeted security training for retail & hospitality staff. It was developed in partnership with security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile create more secure working environments.