Guest Complaints eLearning Course
Overview
This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.
Learning Objectives/Outcomes
- How to deal with guests whose names are complicated
- Escalate a complaint
- Follow up afterwards
Target Audience
Business and corporate
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Language
- UK
- Date last updated
- 6/29/2023
- Duration
- 20 Minutes
- Suitable Devices
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- PC
- Phone
- Tablet
- Audio is Required
-
- Yes
- Includes Video
-
- Yes
- Downloadable Resources
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- No
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 70% pass mark required
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Accreditation or Endorsements
-
- CPD
- Languages
-
- Available at an Additional Cost
- English
