Overview

This Health and Safety covering work-related violence and aggression will help employees protect themselves and promote a safe and harmonious workplace.

Objectives

In this course you will learn:

• What constitutes workplace violence and aggression (and what does not)
• The causes and effects of work-related violence and aggression
• The importance of reporting incidents and looping in your line manager
• How to reduce the risks of conflicts escalating
• What to do when work-related violence and aggression occurs

About the Course

Every worker needs to understand work-related violence and aggression because it can happen at any time, in any job role, and in any industry.

Employees and managers in customer-facing roles in particular will benefit from gaining more knowledge on this subject, as they are sadly at greater risk of experiencing violence and aggression during their working lives. They may find the sections on how to respond if they are faced with this situation most useful in avoiding an escalation of violence.