Course Overview

In this course, we'll explore what good customer service entails and provide practical tips for improving customer satisfaction. You'll learn core customer service skills and how to apply them in different scenarios, as well as the essential components of a complaints policy. We'll also discuss ways of preventing complaints and the benefits of addressing them proactively. Additionally, we'll explain how online customer service channels can help your business and provide guidance on how to use them effectively.

By the end of this course, you'll have the skills and knowledge required to deliver exceptional customer service, build long-lasting relationships with customers, and enhance your business's reputation.

This course is approximately 30 minutes and is separated into 4 modules, the last of which is a quiz in which you must achieve a score of 80% or more to pass.

Learning objectives

By the end of this course, you will be able to:

• Explain what good customer service entails
• Identify core customer service skills
• Outline the essential components of a complaints policy
• List ways of preventing complaints
• Explain how online customer service channels can help your business