Course Overview

Are you a customer service professional who wants to go one step further in setting better customer service standards? Are you a business owner seeking steps to improve how you interact with, and manage your customer base? Or, are you part of a sales team, intrigued by the interplay between customer service relations and increased sales? If this sounds like you, you are in the right place!

Customer service is at the heart of so many of our organisations and businesses, it is crucial that we take the time to study and understand our customer base to inspire loyalty, increase business value and improve brand image. This course will teach you how to implement high customer service standards and how to manage your customer's expectations. It will give you the skills to set your employees a standard to aim for and give you the potential to make your organisation stand out amongst your competitors.

This course explores the customer experience and studies the importance of individual customer service in order to help you improve your customer journey. Ultimately this will amount to customer loyalty and increased revenue. We will consider real-life examples of successful companies and identify the unique service they offer to their customers. This course offers suggestions as to how you can incorporate new customer service techniques into your own business based on the strategies of proven success. We will also discuss the importance of investing in employees and ensuring that customer service standards are replicated and consistent across the entire business.

Throughout this course, we explore the key fundamentals of good customer service, establish steps to tackle difficult customers and equip you with the skills and knowledge to implement and uphold customer service standards within your business. We explore how to tackle customer complaints in a professional and effective manner and focus on the steps you can take in order to avoid complaints, this includes the importance of honesty, transparency and appropriately managing customer expectations.

We are confident you will learn new invaluable skills that you can take back into your business in order to higher standards, upskill your staff and inspire your entire team to take pride and consistently aim to deliver outstanding customer service.

What You Will Learn

• Effectively manage difficult customers and complaints
• Identify potential new customers and retain loyal customers
• Better target your marketing and advertising campaigns through an enhanced understanding of your customer base
• Increase revenue by improving the overall customer experience
• Create an outstanding framework for your customer service standards

Who Is The Course For?

• Professionals who want to understand better how customers think and what it takes to create return customers
• Customer services professionals that want to fine-tune their complaint-handling process
• Business owners or customer-based employees who want to improve how they manage their customers
• Managers who want to increase their customer base and learn about how current successful companies have become so successful.
• Professionals who want to improve their customer services relationships in order to increase revenue
• Team leaders who want the knowledge to be able to pass on best practices to their team and create a consistent company-wide service