Course Overview

We have all had both good and bad customer service experiences. We all know that providing good customer service in any organisation is vital to its success. There are a variety of ways to give your customers what they want and meet their expectations. This course will give you the essential tools to upskill your team and motivate you to strive to make your customer service outstanding.

What makes good customer service? If you want to learn ways to strategically build a customer service framework that allows you to stand out from other businesses then this is the course for you. We will give you a deeper insight into how customers make their decisions when purchasing, making repeat purchases and recommending to others. Using this insight will have the knowledge and skills to make sure you understand customer demands and stay one step ahead of the market!

Customer service encompasses the support that is provided to a customer before, during and after using the services or products provided by a company. Many companies use the customer service that they offer as a means to distinguish their company from their competitors. There is a direct link between how satisfied a company's customers are and what their revenue and loyalty look like. If a company's customer service is not consistent and up to standard, then it can expect to lose value and force customers to go to the competition. We cannot express enough how important great customer service is to growing a company and building loyalty. Yes, you may offer very competitive prices and great quality products, but that will not matter if the level of customer service you offer is not up to standard.

This course will provide you with the skills to offer outstanding customer service and will share some essential statistics to show how some of the most successful businesses treat their customers to make sure they are satisfied and keep coming back. Customer complaints are inevitable in any business. This course will teach you how to deal with customer complaints and ensure your customers are content with the service offered and hopefully happy to recommend you to a friend!

Regardless of your current customer service experience we are convinced that after taking this course you will have learnt some new skills, be more informed of the trends of customer service and customer expectations and be motivated to make great changes within your company.

What You Will Learn

• Different relationships between a business and its customers
• Benefits of knowing your customer
• Engaging your customer and ways of doing this to give the best experience
• Ensure the values of your company are consistent throughout
• Various ways of keeping customers satisfied
• What a customer journey map is and its importance
• What different journeys look like
• The top five business frameworks and how they can be utilised
• Bespoke customer experience

Who Is The Course For?

• Professionals who aspire to work in customer service and wish to learn best practices
• Leaders who work in customer service and want to improve their skills
• Managers who want to know how to better deal with customers and retain customers
• Team leaders who want to hone their customer service skills
• Professionals who want to learn how to develop a positive attitude when dealing with customer complaints
• Managers who want to understand customer service so they can offer a competitive service