Course Overview

In this course you’ll gain an understanding of customer journey mapping and its importance in improving customer experience. Take pride in uncovering actionable insights that can directly enhance your business.

This course explains:

• What a customer journey is
• How to map a customer journey
• How to use the customer journey map to identify issues and to implement changes to drive the business forward

By the end of the course you will:

• Understand how to prepare for mapping a Customer Journey 
• Learn how to to design your Customer Journey Map
• How to use the customer journey map to identify what changes to make

Who Is The Course For?

• Small business who what to grow and get to the next level quickly
• Large organisation working within different departments to create synergy and work in collabation to identifiy problems