Course Overview

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

This concise two part course explains:

• What customer experience means
• The 6 key elements of a great customer experience
• Common mistakes businesses make
• How to apply each element in business for fast, profitable, sustainable growth
• How to deal with customer complaints
• How to turn customer complainers into customer advocates

By the end of the course you will:

• Understand what areas of business impact the customer experience
• Know the 6 key elements of a great customer experience
• Understand how you can turn a customer complaint into a win for your business

Who Is The Course For?

• Anyone in the business who has direct or indirect responsibilities for dealing with complaints