Course Overview

Individuals build the skills required to deliver excellent customer service and build customer loyalty.

Audience

Individual Contributors and front line leaders

Learning Outcomes

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it's great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

Action learning

Vado e-learning courses help you to "learn by doing". Applying action learning and the "70 : 20 : 10" model for learning and development (70% of learning comes from challenging assignments, 20% from developmental relationships and 10% from coursework/training), Vado courses are designed to leverage the all-important 70% so that you can learn through action, experience and knowledge application. During the course you can expect to be asked to "break off" to undertake related tasks, try things out for real and reflect on the experience.

Features

Built to meet the way most people learn (on the job), each Vado course provides learners with tutorial videos, a course 'Introduction Video', downloadable job aids, and an exercise to perform on the job to practice and build the desired skill. With mobile responsive courses designed to work on any mobile device and any screen size, learners will be able to develop anytime, anywhere, and when the learner is ready.