Overview

Welcome to Audio Learning from Assemble You.

The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It’s often not what you say but how it’s said that has the most impact and the greatest lasting effect on a customer.

In this track, we’ll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it’s so important to take into account.

Learning Objectives

• Identify the relevance of body language in customer service
• Examine how you can use better body language to improve your ability to deal with customers face-to-face
• Establish why it’s so important to take non-verbal communication into account in customer service roles

Target Audience

Anybody working in customer services who wants to become more confident with demonstrating effective body language.