Overview

This CPD-certified, level-2 e-learning course is suitable for anyone wanting to enhance their customer service skills.

The course includes optional voiceover recorded by a professional actor. The course is specifically designed to teach learners the basics of good customer service, why it is important, and how to face the various challenges that customer service can present.

Why Shoud You Complete This Course?

To improve your customer service skills in any kind of work setting by:

• Understanding the fundamentals of customer service
• Looking at good and bad examples of customer service
• Recognising what you can do to improve your customer service
• This course has been created in collaboration with subject experts.

Course Content

• Introduction - A look at what customer service is and why it is important.
• Good Customer Service - What good customer service entails, including guidance for how to provide it.
• Challenges - What customers want, whether their expectations are always fair, and a detailed look at the various challenges presented by customer service.