Overview

This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how to deal with them and steps that can be taken to resolve them.

Learning Objectives

  • Explore complaints and how they can help an organisation to improve and exceed customer expectations
  • Types of complaints, how to deal with them and steps that can be taken to resolve them.

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
10/7/2022
Duration
15 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Linked within Course
Completion Criteria
  • Complete all modules
  • Visit all pages
Pass Mark
  • None
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • No
Languages
  • English
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