Handling Complaints eLearning Course
Overview
This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how to deal with them and steps that can be taken to resolve them.
Learning Objectives
- Explore complaints and how they can help an organisation to improve and exceed customer expectations
- Types of complaints, how to deal with them and steps that can be taken to resolve them.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Language
- UK
- Date last updated
- 10/7/2022
- Duration
- 15 Minutes
- Suitable Devices
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- PC
- Phone
- Tablet
- Audio is Required
-
- Yes
- Includes Video
-
- Yes
- Downloadable Resources
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- Linked within Course
- Completion Criteria
-
- Complete all modules
- Visit all pages
- Pass Mark
-
- None
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- No
- Accreditation or Endorsements
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- No
- Languages
-
- English
