Overview

Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a disadvantage reflects on its values and position in the marketplace. This course will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their specific needs.

Learning Objectives

  • Understand what is meant by a vulnerable customer.
  • Recognise potential vulnerability and how to identify those in need of additional support.
  • Employ techniques to effectively support vulnerable customers.Understand what is meant by a vulnerable customer.

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
10/7/2022
Duration
15 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Linked within Course
Completion Criteria
  • Complete all modules
  • Visit all pages
Pass Mark
  • None
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • No
Languages
  • English
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