First Contact Resolution eLearning Course
Overview
This video explains what first contact resolution (FCR) is and why it's important for your customers and your business. You will also learn some handy tips for ways to improve your first contact resolution.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Language
- UK
- Date last updated
- 8/25/2026
- Duration
- 10 minutes
- Suitable Devices
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- PC
- Phone
- Tablet
- Audio is Required
-
- Yes
- Includes Video
-
- Yes
- Downloadable Resources
-
- Workbook
- Completion Criteria
-
- Visit all pages
- Pass Mark
-
- 80% pass mark required
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- No
- Accreditation or Endorsements
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- No
- Languages
-
- English
