Overview

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations.

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
1/31/2023
Duration
10 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • No
Completion Criteria
  • Visit all pages
Pass Mark
  • None
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • No
Languages
  • English
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