Complaints Handling eLearning Course
Overview
This session will look at how we record complaints and compliments, what processes to follow, and how we (as a business) learn from them.
Learning Objectives/Outcomes
- Customer Feedback
- Feedback Policy
- Complaint and the Complaints Process
Target Audience
Business and corporate
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Language
- UK
- Date last updated
- 12/3/2018
- Duration
- 30 Minutes
- Suitable Devices
-
- PC
- Phone
- Tablet
- Audio is Required
-
- Yes
- Includes Video
-
- Yes
- Downloadable Resources
-
- No
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 70% pass mark required
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Accreditation or Endorsements
-
- CPD
- Languages
-
- Available at an Additional Cost
- English
