Managing Customer Complaints eLearning Course
Course Overview
This module will teach you how to deal with abusive or disgruntled customers, why customers may complain and why effective complaint handling is beneficial. By managing complaints effectively, the reputation and public perception of your organisation will be more positive, leading to better results within the workplace.
Key Learning Outcomes
- Understanding Why Customers Complain
- Benefits of Effective Complaint Handling
- How to Effectively Handle a Complaint
- Step by Step: Responding to an Abusive Customer
Who will Benefit
This module is suitable for customer-facing employees who are responsible for dealing with customer complaints, allowing them to perform more effectively.
Approach
Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Language
- UK
- Date last updated
- 1/17/2025
- Duration
- 30 Minutes
- Suitable Devices
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- PC
- Phone
- Tablet
- Audio is Required
-
- Yes
- Includes Video
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- Yes
- Downloadable Resources
-
- Course Notes
- Transcripts
- Completion Criteria
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- Pass final test
- Visit all pages
- Pass Mark
-
- 75% pass mark required
- Course Technology
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- HTML5
- SCORM 1.2
- Can be customised
-
- No
- Accreditation or Endorsements
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- CPD
- Languages
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- English