Overview

Emotional Intelligence at Work covers what emotional intelligence is, why it matters and how to develop it. You will explore the five components of emotional intelligence, learn to recognise workplace problems it can help solve and practise techniques to strengthen your selfawareness, self-regulation, motivation, empathy and social skills.

Learning Outcomes

• Explain what emotional intelligence is and why it matters
• Recognise workplace problems that emotional intelligence can help solve
• Use practical techniques to develop your emotional intelligence

Topics

• Emotional intelligence
• Components of EI
• How EI solves workplace problems
• Practical techniques to develop your EI