Overview

We often communicate with customers and clients using the internet, using email, social media and other platforms. Even though it is often standard practice in most workplaces, many of us do not communicate effectively or politely.

In this module, you will learn how to communicate via the internet in a professional, polite and effective way.

Objectives

By the end of this course you will have learned about:

• The basic functions of email, including how to correctly use CC and BCC fields
• Marking the importance of emails and using the Out of Office feature
• What not to include in an email, including emojis and initialisms
• The KISS principle
• Reducing email stress
• Email blindness syndrome
• Being your best self online
• Flame wars
• Reposting and over-posting
• Video calls

Who should complete this course

The course is designed for all employees with little or no knowledge of Email Etiquette, so is ideal for induction and refresher training.