Overview

Giving feedback is an essential part of supporting staff development in the workplace and creating a learning culture. Feedback helps to develop both individuals and teams by raising awareness of their strengths and highlighting areas where improvement may be needed. Although giving honest and effective feedback might seem straightforward, there are some basic steps that can help to give people the confidence they need to make sustainable positive changes. This short course looks at how to use the appreciative enquiry model to give regular, constructive feedback in a way that stimulates development and motivation, and shows how anticipating likely responses to feedback can help us to pitch key messages at the most appropriate level.

Objectives

In this course you will learn:

• Why regular constructive feedback is essential for staff development why feedback needs to be a two-way process
• How to use the appreciate enquiry model to provide feedback how to anticipate responses to feedback and pitch key messages appropriately
• How effective feedback can be used to build confidence and enable people to make sustainable long-term improvements