Course Overview

The EssentialSkillz communication online training course describes the different forms of communication, such as verbal and nonverbal, and the benefits good communication can have on your personal and professional life.

The course also explains how you can become a more effective listener and enhance your emotional intelligence and how nonverbal cues such as body language, facial expressions, gestures, tone of voice and other cues can impact communication.

Course Objectives

This training course covers the following:

• Describes the different forms of communication, such as verbal and nonverbal
• Discusses how to choose the best channel of communication
• Outlines the 7 Cs of effective communication

Course Content

The way you communicate affects every aspect of your life. You can communicate through spoken words, eg in a face-to-face conversation or talking on the phone. Or you can communicate through writing, such as an email or report, or nonverbally through your body language and facial expressions.

Good communication skills not only help you more accurately convey your message but can help you build more meaningful relationships and interact more effectively with the people around you. If you feel you are not a good communicator, there are many techniques you can use to improve. For example, practising how you speak, listen and write to others. Understanding how your body language supports or contradicts your meaning can also help you become a more effective communicator.

Another major part of effective communication is developing your emotional intelligence. This is the ability to identify and manage your own emotions as well as the emotions of others. The course explains the four areas of emotional intelligence. People who adopt all four areas often have stronger leadership skills, are able to manage stress more effectively and have more meaningful relationships both inside and outside the workplace.

The course uses scenarios to enhance learning and the application of learning