Overview

Communication isn’t just about talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. This course series reviews the purpose of each communication channel available to you and how to align that purpose with a clear delivery.

Learning Objectives

• Evaluate and develop your understanding of how others see you;
• Align your message and delivery to the goal of your communication;
• Learn to refine your questions to get the most advantageous responses;
• Use mistakes to improve workplace relationships and perceptions;
• Obtain and consider constructive feedback to improve your interactions;
• Evaluate yourself and your audience with the DISC personality model;
• Enhance your communications by selecting the appropriate channel for each message;

Course Modules

• What you see is what you get - Using self-awareness to help build your brand
• Wait, what? - Tips to be a better listener
• Asking for a friend - How to ask questions that count
• What I meant to say was… - How to choose the right words for your audience
• Did you get my text? - How to choose the right medium for your message
• Call me - How to level up your phone skills
• Check your email - Tips for sending effective emails
• You’re muted - Tips for effective video conference communication
• Can I be blunt? - How to use tact when speaking your mind
• Mea culpa - How to admit when you’ve made a mistake