Course Overview

Communication in the workplace is a big part of many of our work lives. Being able to share information and interact with others effectively is a key professional skill.

The ability to communicate effectively can help to reduce conflict, aid collaboration, and create a healthy work culture.

In this course, we’ll look at different communication types and channels. As well as this, we’ll look at some key tips, such as active listening, communicating clearly, and a professional attitude.

This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.

Course Objectives

By the end of the course, learners will be able to:

• Assess the various communication types and channels available
• Recognise that active listening is integral part of being a good communicator
• Evaluate the benefits of clear communication in the workplace
• Identify how negative body language may modify your communication message