Course Overview

Operational risk is part of everyday life in financial services. A simple mistake, a failed process, a cyber attack or an issue with a third-party supplier can quickly disrupt operations, impact customers and attract regulatory attention. Managing operational risk isn't just the responsibility of specialist risk teams.

Every employee plays an important role in understanding risks, applying controls and raising concerns when something seems unusual or unexpected. In this course, you'll learn what operational risk is, why it matters and the practical steps you can take to help protect your organisation, your customers and yourself.

This course builds skills in accountability, attention to detail, communication and critical thinking.

Learning Objectives:

By completing this course, you will be able to:

• Define operational risk in a financial services context
• Recognise common operational risk categories and examples
• Identify key UK operational risk regulatory requirements
• Describe ways to identify and manage operational risks
• Explain your responsibilities for reporting and escalating risks