Overview

Effective communication is an essential skill in the practice of health and social care because it helps to create caring, trusting and practical relationships with the individuals being cared for, their families and coworkers.

Being able to communicate effectively means that workers in health and social care are more able to develop their knowledge about the people they care for, and so put the principles of person-centred care into practice.

This course aims to ensure that the learner understands why effective communication is important, what skills are required to facilitate it, and how to remove barriers.

Course Contents:

• The benefits of effective communication
• Verbal communication and its elements
• Non-verbal communication
• One-to-one communication
• Group communication
• Barriers to effective communication
• Dealing with barriers to effective communication

Target Audience

Those working in health and social care requiring an understanding of how to communicate effectively with the people for whom they care, their families and co-workers.