Overview

Effective communication in healthcare is vital – patients need to be able to make important decisions about their care, and they also need the comfort and dignity that comes from the people involved in their care provision taking the time to communicate properly. When you’re dealing with potentially vulnerable or challenging individuals, it’s more important than ever.

Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support. You will learn about different methods of communication, barriers to communication, and confidentiality.

This course gives you all that you need to build your understanding of what makes effective communication and how you can apply it to your work.

Objectives

• Know about different methods of communication
• Be aware of how communication affects relationships at work
• Know when to share confidential information
• Understand what legislation relates to this aspect of your work

Modules

• Understand the importance of effective communication at work
• Language needs, wishes and preferences
• How to promote effective communication
• Principles and practices of confidentiality
• Quiz