Overview

A duty of care is “A moral or legal obligation to ensure the safety or well-being of others”. It’s an obligation well understood by employers and parents – and in health and social care it’s of particular importance. This short course will prepare you for all the different factors you need to consider when you your health or social care role includes an explicit duty of care.

Duty of Care’ encompasses managing risk, error reporting, dealing with conflict, and accepting comments and complaints. This course covers these topics, and introduces the learner to the recognition and correct response to incidents, errors and near misses.

Objectives

• Understand what is meant by ‘duty of care’
• Be aware of incidents, errors and near misses
• Know the relevant Health and Safety legislation
• Know how to manage conflict and what to do when someone makes a comment or a complaint

Modules

• Understand how the duty of care contributes to safe practice
• Understand the support available for addressing dilemmas that may arise about duty of care
• Deal with comments and complaints
• Deal with incidents errors and near misses
• Deal with confrontations and difficult situations
• Quiz