Overview

Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support. In this course you will learn about different methods of communication, barriers to communication, and confidentiality.

Audience

This course is aimed at:

New members of staff in Healthcare Support Worker roles

New members of staff in Adult Social Care Worker roles

Any staff members who provide direct care to patients or individuals needing support

This course will also be useful for:

Staff moving into new roles within their organisation

Refreshing the knowledge of any member of staff

About this course

This course contains four bite-sized modules that use practice-based scenarios, videos and engaging questions to bring the subject to life.

The four modules are:

Understand the importance of effective communication at work

Understand how to meet the communication and language needs, wishes and preferences of individuals

Understand how to promote effective communication

Understand the principles and practices relating to confidentiality

Each module takes between five and ten minutes to complete; the modules that contain video clips take a little longer. The knowledge element of standard 6 of the Care Certificate is covered in this course. 

Objectives

In this course you will learn: 

About different methods of communication

How communication affects relationships at work

The importance of the environment in communication

What are barriers to communication

How to ensure that you have been understood

What is meant by 'confidentiality'

When to share confidential information

What legislation relates to this aspect of your work

Content

Here are some of the topics covered in this course:

Methods of communication| The importance of selecting the right communication method| Barriers to communication| Ensuring understanding| The principles of confidentiality| Sharing confidential information| Relevant legislation.