Developing World-Class People: Bridging the Productivity Gap

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Darren Race
Developing World-Class People: Bridging the Productivity Gap

Highlighting the UK's significant productivity gap compared to other developed nations. Key issues and causes of the productivity gap will be analysed as well as strategies for solutions. By focusing on these strategies, organisations can aim to enhance workforce productivity, drive long-term performance, and secure a competitive edge.

As global competition has increased, optimising workforce productivity has become more critical than ever. Achieving a world-class, highly productive workforce hinge on three fundamental pillars: skilled and competent people, streamlined processes, and a commitment to continuous improvement.

The UK in particular, continues to grapple with a significant and widening productivity gap compared to other developed nations. This shortfall is hampering growth and leaving the UK trailing behind its international peers.

In this blog post, we’ll analyse the nature of the productivity gap, how the UK compares internationally, the potential underlying causes / issues, and the strategies that organisations can adopt to boost workforce performance.

The Productivity Challenge: An International Comparison

Productivity can be viewed as an indicator of efficiency and performance, assessed across individuals, teams, or the entire organisation. The challenge of productivity faces many economies globally, but we’ll be taking a specific look at the UK’s productivity landscape and the challenges it faces:

  • Post-2008 Stagnation: Since the 2008 financial crisis, productivity in the UK has been sluggish, growing by an average of just 0.3% annually. This is a far reach from the 2% annual growth seen pre-crisis.
  • Global Benchmarks: UK productivity has been measured at 16% lower than the G7 average and 19% lower compared to the United States.
  • Sectoral Gaps: UK productivity in the manufacturing sector lags 30% behind the benchmark set down by Germany.
  • Underinvestment: Lacklustre investment in workforce skills and training as well as productivity enhancing technology, fuels the decline to European neighbours like France and Germany.

These findings point towards an urgent need for the UK to develop a robust industrial strategy that can begin to close this gap and unlock the potential for substantial economic gains.

Understanding the Causes of the Productivity Gap

To tackle the challenge of increasing productivity, we need to look at the factors that contribute to the UK’s productivity struggles:

  • Skill Mismatches: A large segment of the workforce lacks the skills required for their roles or have valuable skills that are underutilised. This skill / role misalignment can contribute to diminished productivity and disengagement. 
  • Insufficient Training and Development: Research conducted by the Office of National Statistics (ONS), indicates that organisations are underinvesting in upskilling and training, or deploy training inefficiently. Without a clear understanding of existing employee competence and future development needs, training programs are more likely to fail to deliver a return on investment (ROI), resulting in wasted resources and subpar performance.
  • Suboptimal Workforce Utilisation (WfU): Studies have shown that a typical workforce utilisation will average around 55%, with WfU being recorded as low as 24% in some organisations. World-class, highly efficient and productive workforces have had WfU rates measured around the 85% mark. This gives an indication of the headroom for potential improvements and optimisations when maximising the capability of an organisation’s human capital.

Strategies to Close the Productivity Gap

While, unfortunately, there is no silver bullet to fix under-performing productivity, a combination of strategic approaches can be applied to drive organisations towards significant results:

  • Implement a Competency Framework: Developing a competency framework will ensure that goals and the competencies requirement to achieve them are well defined. This can provide multiple benefits, firstly, it’s an essential step if the organisation plans to take a systems-based approach to competency management. It also provides clarity on the skills and capability requirements employees, allowing training and upskilling to be delivered in tactical and focused manner. 
  • Adopt a Data-Driven Approach: Collecting and leveraging performance data will help to drive informed strategic decision making and provide crucial benchmarks for review when conducting a process of continuous improvement. Well-defined Key Performance Indicators (KPIs) can be used to track progress and impact of training initiatives and process improvements.
  • Deploy a Competency management system: Using a Competency Management System (CMS) can be highly beneficial in improving workforce productivity. The greater oversight of employee training, skills, and competencies, organisations will gain can allow focused and deliberate action to be taken into areas like skills gaps, performance, and compliance.
  • Continuous Improvement: Processes should be designed with feedback baked-in, this can form the basis of a continuous improvement loop. This will also serve to foster a culture of efficiency and performance within the organisation, driving sustained productivity gains over time.
  • Invest in Skills and Training: A strategic investment in upskilling and reskilling is vital. The scope of which covers both technical skills but also essential soft skills like communication, teamwork, and leadership. Supported by a competency framework and data insights provided by a competency management system, organisations can ensure their learning and development (L&D) efforts deliver measurable returns.

Conclusion

As highlighted earlier, the UK in particular has larger productivity problem than most G7 nations, however the strategies outline in this post would be applicable to any sector or region looking to make further gains or improvements.
When improving workforce productivity, we need look beyond resolving today’s challenges but consider the future trajectory – what actions are we taking to build a workforce that is resilient, motivated, and adaptable for the challenges of the future? By focusing on people element of productivity, developing a workforce that performs at a world-class standard, organisations can begin achieving outstanding outcomes more frequently, enhance operational resilience, and secure a competitive advantage globally.

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