Course Overview

Disruptive behaviours in the workplace can be challenging and frustrating for any manager or team leader. They can disrupt team communication which can lead to low morale and lack of participation by other team members.

Managers and team leaders have a duty of care to their team to intervene and resolve issues that arise as a result of a challenging behaviours.

Learning Outcomes:

  • Learn how to understand a difficult behaviour
  • Learn how to identify behaviours that are capable of disrupting a team
  • Learn how to intervene and alter disruptive behaviours
  • Understand what barriers people put up to participation
  • Judge when behaviour has become difficult and merits intervention
  • Know what can be achieved and what goals are realistic
  • Use appropriate techniques to intervene directly, indirectly, through the group or one-on-one
  • Learn how to manage effectively a range of behaviours

Target Audience

Team Leaders & Managers

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
9/19/2017
Duration
32 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Linked within Course
Completion Criteria
  • Multiple Choice Assessment
Pass Mark
  • 80% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • No
Languages
  • Multiple Languages available within Course
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