Course Overview

Every customer service team member know that every customer is different! Some customers are challenging because they may always seem to be unsatisfied despite your best efforts.

Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

In this online training course you will be faced with certain situations and you need to decide what may be the best course of action to make sure every customer you serve leaves a satisfied.

Course Outcomes:

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Target Audience

Anyone in a customer facing role

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
8/15/2019
Duration
34 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Linked within Course
Completion Criteria
  • Multiple Choice Assessment
Pass Mark
  • 80% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • No
Languages
  • Multiple Languages available within Course
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