Course Overview

Do you know why customers choose your products or services' Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Key Learning Points:

  • How to link product features to benefits
  • How to put the 'customer first'
  • Understand why customers choose your product over the competition

Course Outcomes:

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Target Audience

All customer facing employees

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
1/11/2019
Duration
30 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Linked within Course
Completion Criteria
  • Multiple Choice Assessment
Pass Mark
  • 80% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • No
Languages
  • Multiple Languages available within Course
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